How Privacy Rules Apply To Your Wallet
Our Privacy Policy applies when you open an account, complete phone verification, sign in from a mobile device or contact us about a wallet status. We may use account details, device signals, transaction references and support messages to provide account access, check payment records and protect
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the account from unauthorised activity. DANA, OVO, GoPay and QRIS references help us match a deposit or cashier request to the correct account; they do not give us access to your wallet password. Bank transfer and virtual account references are handled for the same account-matching purpose.
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We retain records only for operational, security or legal needs, then remove or anonymise them according to our internal retention process. Any access or eligibility question depends on local law, and we will explain the available route when you contact us.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.